Commercial Lines CSA
American Agency, Inc.
Baxter, MN
Full-time
Manufacturing / Production / Operations
Posted on June 14, 2019
Commercial Lines CSA
Join our Team! Are you an experienced Customer Service Agent? Our large, highly automated agency is seeking two Minnesota licensed Commercial Lines CSAs with a minimum of 3 years commercial insurance experience for our Minneapolis and Baxter, Minnesota locations. If you like to tackle problems, enjoy variety and change, and like to initiate activity to accomplish the job, we would like to talk with you.
Duties include, but are not limited to:
- Provide effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with the client and agent.
- Prepare, process, review and monitor various documents such as policies and other documents (certificates, auto ID cards, applications, etc).
- Prepare and present proposals and quotes and recommend products based on customer needs.
- Create and maintain computer files and suspense for follow-up action.
- Provide administrative assistance and support.
- Maintain, Document and monitor electronic data for established customers.
- Generate correspondence to secure additional customer information to resolve customer disputes.
- Answer sales calls and provides information as needed.
- Process change orders.
We offer competitive salary and benefits package.
EOE