Classroom and Event Support Specialist

Colgate University   Hamilton, NY   Full-time     Information Services / Technology (IT)
Posted on March 18, 2024
Apply Now

Colgate University


Classroom and Event Support Specialist


Requisition Number: 2024S015Posting


Full Time/Part Time: Full Time


Division: Dean of the Faculty


Department: Information Technology Services - Classrooms, Digital Media and Events


Wage/Salary Range: Grade 5: Step 2-5 ($22.64-$25.19)


Department Statement:


Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan. More information can be found at

We are seeking an organized and collaborative Classroom and Event Support Specialist with a diverse background in audiovisual (AV) technologies to join the Classrooms, Digital Media, and Events (CDME) team. The CDME team provides technical event support to students, faculty, staff, and alumni. Our expert team supports over 200 learning and event spaces on and off campus facilitating audio-visual installations, maintenance, repair, technical event support, education, and consultations.

We’d love to hear from you – even if you do not meet 100% of the preferred/desired qualifications.




The Classroom and Event Support Specialist serves as a member of a team providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media.


Accountable for:


  • Participating in regularly scheduled or limited scope projects as assigned.
  • Supporting physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations.
  • Providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.
  • Documentation of client interactions, incidents and requests.
  • Communication about problems and resolutions according to defined standards of practice.


Specific accountabilities include but are not limited to:


  • Responding immediately to classroom support escalation incidents to resolve emergent issues.
  • Providing support and light installation for audiovisual and multimedia installations in classrooms, conference rooms and public spaces across campus.
  • Performing maintenance checks, troubleshooting, and programming of audiovisual equipment.
  • Providing audio mixing and sound reinforcement for classes and events on and off campus.
  • Troubleshooting equipment malfunctions; performing minor repairs or adjustments to audiovisual equipment and identifying major repair needs.
  • Preparing for and supporting events requiring audiovisual equipment, as assigned.
  • Assisting with live and studio recordings, lecture capture and campus wide seminal events.
  • Ensuring proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
  • Responsible for timely completion of small projects, or providing support to a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas.
  • Using technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.


Professional Experience/Qualifications


  • Three or more years of directly related professional experience
  • Ability to shift priorities
  • Working knowledge of Windows and Mac OS
  • Working knowledge of software, hardware and systems integral to audio visual installations such as: Control system software, video and audio switching and display hardware, camera and portable lighting and video conference platforms
  • Understanding of the principles of stagecraft and building trades sufficient to coordinate with tradespersons, contractors and technicians
  • Capable of working with high profile faculty, guest speakers and alumni through a diplomatic lens
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Ability to follow direction from peers, faculty, artist, and gallery staff to achieve the appropriate vision for installations


Preferred Qualifications


  • Experience working in Higher Education is preferred
  • Extron programming experience highly preferred
  • Experience working in Technical Events is preferred




Associate’s degree in Information Technology, Electronics, Media Arts and Technology, Communications or a related field highly desirable.


Other Information


Colgate Bargaining Unit employees must apply by Thursday, March 14th to be considered


Work Schedule:


This position is scheduled to work 40 hours per week and is covered by a collective bargaining agreement. Occasional evenings and weekend work is required for supporting events.


Job Open Date:




Job Close Date:




Open Until Filled




Special Instructions Summary


Please share a diversity statement with us that highlights your commitment to inclusion.

Colgate is committed to attracting and retaining a diverse faculty, staff, and student population. We strive to be an inclusive community — one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate’s educational enterprise. These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs. As a result, we ask all candidates seeking consideration for the Classroom and Event Support Specialist position to submit a diversity statement with their application materials. You can upload the statement under the Diversity Statement document heading. A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university’s commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university’s strategic initiatives in this area (see “Colgate’s Diversity, Equity, and Inclusion Plan”:


For guidance, please refer to the Office and Equity and Diversity Website for a Diversity Statement Guide


Some guidance on crafting Diversity Statements


EEO Statement


It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veteran Status, sexual orientation and gender identity and expression, genetic information, victims of domestic violence and stalking, familial status, and all other categories covered by law. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training at all levels of employment. Colgate University will not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant. Colgate University is an Equal Opportunity Employer. Minorities/Females/Persons with Disabilities/Protected Veterans are encouraged to apply.


Clery Act




The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at


To view the full job posting and apply for this position, go to:


Copyright ©2022 Inc. All rights reserved.