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Clinical IT Field Analyst II

FLORIDA INTERNATIONAL UNIVERSITY   Miami, FL   Full-time     Information Services / Technology (IT)
Posted on May 3, 2024
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Clinical IT Field Analyst II


Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.


The Herbert Wertheim College of Medicine is currently seeking a Clinical IT Field Analyst II to join our team of professionals.

Duties include:

  • Oversees the operations of educational technologies and resources such as the anatomy software during anatomy labs and training sessions. Configures system settings and requirements as needed.
  • Works with the Herbert Wertheim College of Medicine Information Technology team (HWCOM IT) on technical problems that require escalation.
  • Acts a backup when needed for general Audio Visual (AV) and classroom support within HWCOM IT.
  • Sets up all technology needed within the classroom or iLearn Lab in preparation for anatomy scenarios via anatomy software, as requested by faculty. Performs all necessary tests to verify that the system is working appropriately.
  • Provides demonstration and training for faculty and staff of all technical aspects of using the anatomy software according to the teaching objectives.
  • Provides support in the development of simulation curriculum with technical knowledge of the anatomy software capabilities and procedures to ensure that curriculum material is accurate and appropriate.
  • Collaborates with the anatomy software developers to understand the system and/or software design limitations and provides recommendations as needed.
  • Coordinates the scheduling of all anatomy training and open labs within the ILearn training room. Collaborates with course directors and coordinators to establish priorities and maximize operational time.
  • Assists faculty in the development of instructor training methods related to the anatomy software.
  • Maintains all equipment supporting the anatomy software and maintains an accurate inventory.
  • Develops technical proficiency with all aspects of anatomy software operations, maintenance, support, and troubleshooting. Stays up to date with anatomy software and emerging technologies.
  • Participates in the on-call (24x7) IT support schedule as requested by the supervisor to maintain adequate coverage throughout the year; Must carry the on-call phone during on-call shift and responds to IT support requests based on established procedures and guideline for 24x7 support.
  • Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
  • Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.


Bachelor's degree in an appropriate area of specialization and three (3) years of IT experience; OR seven (7) years of IT experience; OR an equivalent combination of relevant education and/or experience.


2 years of experience in the technology field within a supportive role.
Experience with gaming devices.
Experience with Audio Visual (A/V) and multimedia equipment.
Experience with the use of technology in medical education.
Experience in supporting and troubleshooting end users with technology (PC/iOS/SharePoint/ Medical imaging, etc.); includes demonstrated knowledge of performing operating systems and application updates.
Knowledge of medical anatomy/terminology preferred.


To apply, please visit us on-line at https://hr.fiu.edu/careers/, click on “Prospective Employees” or “Current Employees” and search for job opening ID 532115.


FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.