Patient Client Access Representative - 532358

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Patient Client Access Representative - 532358

Job Summary:

Provides centralized patient scheduling, registration, eligibility verification, and pre-certification of medical services. This position is part of the team concept of Student Health Clinics (SHC) which is devoted to the delivery of student focused healthcare.

• Registers new and returning patients for clinical services at Biscayne Bay Campus (BBC) and Modesto Maidique Campus (MMC) student clinics, by entering demographic and billing information in the practice management system by obtaining pertinent information and ensuring all entries are correct. Greets and directs patients and visitors for appointments utilizing effective customer service techniques. Displays courteous, polite, and helpful demeanor at all times.
• Schedules new, follow-up, cancels, and edits appointments, and records no-show patients accurately.
• Answers telephone calls and responds to questions or inquiries or transfers when appropriate.
• Ensures readiness of the reception area for each work day and has all front desk activities fully operational at the start of business hours.
• Collects and posts payments in adherence to cash and credit card policies and procedures. Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit. Will have access to a third-party system that processes, transmits, and/or stores cardholder information.
• Performs end of day closing procedures, including financial transactions, to ensure accuracy and optimal revenue collection.
• Verifies insurance, benefits, coverage & eligibility. Secures precertification and/or authorizations as required by the contracted insurance plans/payers. Keeps providers and members of the health care team apprised of the pre- certification process and final coverage determinations. Prepares various communications and compiles supporting documents for the purpose of processing prior authorization requests.
• Adheres to University and unit-level policies and procedures and maintains privacy and dignity of patients; ensure patient confidentiality at all times.
• Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

• High school diploma or GED.

Desired Qualifications:

• Bachelor's degree with one (1) year of related work experience.
• Experience and/or skilled in data entry with minimal errors.

Job Category: Staff

Advertised Salary: $31,320 - $34,000

Work Schedule:

Begin time: 8:30 AM
End time: 5:00 PM

Pre-Employment Requirements:

• Expanded Background Check

Other Information:

• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.

For further information or to apply, please visit careers.fiu.edu and reference Job Opening ID # 532358

How to Claim Vet Preference:

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

• Veterans with a VA service-connected disability
• Spouses of veterans with permanent and total service-connected disability
• Honorably discharged veterans with wartime service.
• Unmarried widow or widower of a veteran who died as a result of a service-connected disability
• A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification.

If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling 305-348-2500.
For additional information on Veterans' Preference, visit http://www.floridavets.org/.

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.