Special Events Manager - 531566

FLORIDA INTERNATIONAL UNIVERSITY   Miami, FL   Full-time     Administration / Clerical
Posted on March 19, 2024
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Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Special Events Manager - 531566

Job Summary:

Advises on events and manages the operational activities associated with the Central Reservations Office.

  • Serves as a liaison to the university community and external guests regarding Central Reservations Office functions, the reservation process and the use of the Event Management Systems (EMS) application under the guidance of the Director.
  • Coordinates the reservation workflow and daily audits of workflow processes to ensure units timely respond and complete reservations. Audits space requests daily for compliance with policy and procedures. Reports regularly on trends in compliance.
  • Serves as point of contact or Event Coordinator for multi-venue and/or external customers' reservations according to the Event Coordinator checklist and records payments for each in the Central Reservation system.
  • Receives cash and check payments from customers and deposits them to the university's cashiers.
  • Collaborates with the technical team to test system and integration functionality and makes recommendations on configuration and implementation. Schedules system downtime and sends out approved communications on such downtime to users in a timely manner.
  • Communicates clearly and timely to team and units regarding on-boarding process expectations, timeline, university-wide standards, configuration and options.
  • Interprets administrative rules and policies relating to reservations and using best practices as a basis, recommends new and improved ways to coordinate central reservations efficiently, equitably and sustainably.
  • Reviews user feedback and issue submissions from all sources, responds to users on established procedure and policy, and consults the Director on responses to non-routine matters.
  • Responsible for scheduling and delivering training of EMS and processes.
  • May supervise lower level staff.

Minimum Qualifications:

  • Bachelor's degree and two (2) years of related experience; OR six (6) years of related experience; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications:

  • Proficiency in Event Management Systems (EMS) scheduling software
  • Experience in event management.
  • Knowledge of Social Tables diagramming software
  • Knowledge of Microsoft 365 (including SharePoint)
  • Knowledge of Cascade
  • Knowledge with supply chain analytic reports.

Job Category: Administrative

Advertised Salary: $40,750 - $50,000

Work Schedule:

Begin time: 9:00AM
End time: 6:00PM

Working Conditions:

  • Operating University Vehicles (all types)

Pre-Employment Requirements:

  • Criminal Background Check
  • Driver's License Check
  • Fingerprinting Check

Other Information:

  • Ability to work flexible hours as needed.
  • Ability to work occasional evenings, weekends and at locations outside of the University
  • Travel to FIU Campus

For further information or to apply, please visit careers.fiu.edu and reference Job Opening ID # 531566


Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.