TMS Care Coordinator

Mindful Health Solutions   SACRAMENTO, CA   Full-time     Health Care Provider
Posted on May 27, 2022
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Working in a high-call volume medical office, the TMS Care Coordinator provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. The candidate in this role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check in to check out.

  • Progress notes (fax out progress notes to ROI’s that patients may have in their chart while in treatment)
  • Upload end of treatment summaries to patient charts and fax to ROIs on file if appropriate
  • Be on top of authorizations, warning TAS team when authorizations are close to expiring or need to be extended.
  • Upload paperwork and prepare paperwork on dates that have 2 or more MTs on schedule
  • Make confirmation calls     
  • Deal with scheduling changes that may arise during a patient’s course 
  • Superior organization and time management skills
  • Proficient with Microsoft Word and Excel, strong computer and data entry skills required
  • Excellent written, verbal and follow up skills
  • Ability to interact with patients, clinic staff, physicians and departments in a professional manner
  • Ability to multi-task with high degree of attention to detail and bring tasks to completion
  • Must maintain professional appearance and demeanor and interface well with patients in a mental-health setting
  • Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality
  • 2 years’ experience in a medical office environment
  • Punctual, reliable and flexible

Mindful Health Solutions