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Whatcom Community College

288 W KELLOGG RD BLDG C
BELLINGHAM , WA
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PT Student Tech Help Desk/Program Assistant-Copy Services

Whatcom Community College
BELLINGHAM, WA Full-time
Posted on July 28, 2019

Part-Time Hourly, Student Technology Help Desk Staff

Salary 
$12.00 - $15.00 Hourly
Location 
Bellingham, WA
Job Type
Part-time Hourly
Department
Information Technology
Job Number
00257
 
 
Closing
Continuous
Description

Whatcom Community College invites applications for the Student Technology Help Desk Staff position. Student Help Desk staff work at the Student Access Lab in Heiner Center and are responsible for lab supervision and for providing help desk support to WCC students. WCC classes make use of a range of technology for their face-to-face, online and hybrid classes. The College provides a student technology help desk to answer questions about access to course management systems, use of online resources, student email, and common software used by students. Successful candidates will work directly with students in person, over the phone and through email. The Student Help Desk also assists students with their computer questions, helping them with their Windows 10, Microsoft Office and printing questions. In addition, they are responsible for checking out equipment provided by the college to students and staff. Applicants should be very comfortable with technology and be able to adapt to new systems and technologies quickly. The work schedule will follow the academic calendar

Job Responsibilities

Include but not limited to:

  • Provide technical assistance with:
-Canvas
-Student Network Accounts
-Use of WCC Online Resources
-WCC Student Email
-Windows 10
-Microsoft Office 2016
-Makerbot 3D Printers
-Connecting to WCC Wi-Fi Network
-VMWare Horizon Client
  • Provide technical assistance over the phone, in person and over email.
  • Respond to telephone and email messages for students seeking technical assistance.
  • Documents, tracks and monitors problems by way of ticketing system.
  • Maintain security of the labs and enforce Whatcom Community College Policies and Procedures.
  • Provide lab information such as hours of operation, forms and equipment use.
  • Perform equipment checkout for students and staff.
  • Perform daily maintenance tasks such as cleaning surfaces, monitors, keyboards, computer mice, 3D printers, laser printers, and standing kiosks. 

 

Qualifications, Salary and Appointment

Minimum Qualifications:

  • Proficiency with Microsoft Office and Windows 10.
Preferred Qualifications:
  • Previous Customer Service experience.
  • Technical Support experience.
  • Ability to operate office machinery such as computers, printers, fax machines, scanners and Makerbot 3D printers.
  • Familiarity with Canvas.
  • Proficiency with internet, email, websites, and file management.
  • Ability to learn new technologies quickly.
  • Ability to work both independently and as a part of the team.
  • Excellent communication and problem solving skills.
  • Attention to detail.
Salary and hours:
  • This is a part-time, hourly, non-permanent position. Salary will range from $12.00-$15.00 per hour, dependent upon experience. The anticipated hours are 17 per week (hours may vary). Physical ability to maneuver around the computer lab, including working under desks is required.
 Start date:
  • As soon as can be arranged for the successful candidate. 
Application Due date:
  • For best consideration, applications should be received as soon as possible. Position is open until filled.
 

 

Special Instructions to Applicant

A completed application consists of an online application and:

  • A letter of application that addresses the job requirements outlined in this announcement.
  • A current résumé.
  • List of three professional references.

 

Agency
Whatcom Community College
Address
237 W Kellogg Rd.

Bellingham, Washington, 98226
Phone
360-383-3400 
Website
http://www.whatcom.edu

 

 

 

 

 

 

 

Classified, Program Assistant in Copy Services

Salary 
$2,717.00 - $3,511.00 Monthly
Location 
Bellingham, WA
Job Type
Classified
Department
Copy, Mail and Print Services
Job Number
00254
 
 
Closing
8/12/2019 4:59 PM Pacific
Description

Whatcom Community College invites applications for a Program Assistant in Copy Services (Class Code 107M). The Program Assistant reports to the Copy Center Manager and provides copy, bindery, and technical support to our copy center customers and also performs specialized technical/clerical duties in support of the copy and mail centers. Work schedule generally follows a Monday through Thursday, 10AM to 7PM, Friday 8AM to 5PM shift.

Job Responsibilities

Duties include but are not limited to:

  • Receive, prioritize, and fulfill complex work orders.
  • Operate and perform routine maintenance for all the machines in the department.
  • Provide excellent customer service to all copy/mail center users.
  • May order, receive and maintain inventory for both copy and mail centers.
  • Maintain evening hour operations of the copy center, ensure excellent customer service to staff and clients accessing copy services, and assist customers with questions/recommendations regarding finished copy products.
  • Establish and maintain records relating to the program operations.
  • Maintain records and prepare billing for services rendered.
  • Generate purchase orders, maintain and monitor budget and inform supervisor of status.
  • Other related duties as assigned.

 

Qualifications, Salary and Appointment

Minimum Qualifications:

  • High school graduation or equivalent.
And
  • Two years of full-time clerical, customer service, copy center or similar experience.
or
  • Equivalent combination of education/experience.
And
  • Physical ability to perform the essential functions of the Program Assistant including safely lifting up to 50 pounds and standing/walking a large portion of the shift.
 Preferred Qualifications:
  • Strong organizational skills.
  • Technical proficiency and computer skills needed for processing copy center orders, fixing customer files and creating/maintaining spreadsheets for reports.
  • Experience with production/bindery equipment.
  • Clerical duties and maintain records relating to both the copy and mail center.
  • Familiar with desktop publishing software.
  • Ability to make the best use of available time and resources.
  • A good understanding of applicable standards to establish/maintain a safe work environment.
  • Experience in a community college/higher education environment.
  • Understand and effectively communicate written and verbal instructions.
  • Develops innovative ideas that provide solutions to all types of workplace challenges and brings ideas to supervisor.
  • Actively contributes to a work environment that embraces diversity and treats everyone with respect and dignity, and appreciates the differences in people.
Salary and working Conditions:
  • Range 35, full-time salary starting at $2,717 per month with periodic increments to $3,511 per month. Work schedule generally follows a Monday through Thursday, 10AM to 7PM, Friday 8AM to 5PM shift.
Benefits Package:
  • The position comes with a full benefit package, including health, dental, life, long-term disability insurance and a retirement plan. 
Additionally, as a Washington State, public higher education institution, WCC offers the following:
  • Whatcom Community College is a qualified employer for the PSLF program. If you work for the College full time, have had Direct Loans and are on an eligible repayment plan, you are eligible to apply.
  • Full-time employees are eligible to apply and participate in the Whatcom Community College Employee Tuition Program, which provides a tuition waiver for available and eligible WCC courses.
Start Date:
  • As soon as can be arranged with the successful candidate.
Application Due Date:
  • Applications due on Monday, August 12th, 2019 at 4:59 pm.

 

Special Instructions to Applicant

A completed application consists of an online application and:

  • Letter of application detailing relevant experience and how the applicant is prepared to meet the duties of the position.
  • Diversity statement that demonstrates a commitment to pluralism and the ability to support a diverse workplace and educational environment.
  • Current resume.
  • List of five recent professional references with contact information.

 

Agency
Whatcom Community College
Address
237 W Kellogg Rd.

Bellingham, Washington, 98226
Phone
360-383-3400