Manager, Facilities Management Information Systems
Western Washington University
Posted on September 12, 2017
As our Manager, Facilities Management Information Systems you will manage the Facilities Management’s (FM’s) Information Technology group to provide strategic direction, budget management, implementation, and support for the systems necessary for the operation of Facilities Management, Facilities Development and Capital Budget, and Western’s Physical Plant. You will also manage the inter-relationships of all systems by collaborating closely with FM Management, Trades, Business & Financial Services, Enterprise Infrastructure Services, Enterprise Administrative Services, and the Campus Community of Western Washington University.
Your position responsibilities will include:
Information System Strategic Planning
- With an awareness of FM’s needs as well as the larger technology landscape of the University, develop plans for the future technology, and information systems needs of the department. Identify opportunities for resource sharing or leveraging, including expansion of existing technology to meet operational needs of multiple departments.
- Facilitate FM’s movement towards a data driven enterprise that leverages data into actional operational outcomes.
- Develop and improve the department's information/management systems and other appropriate services.
- Plan, design and anticipate annual departmental computing needs. Remain current in computing applications. Continuously develop more efficient means and methods to cause cost effective and efficient operations.
- Participate in the establishment of technology policies and practices and implement them to ensure security and regulatory compliance.
- Collaborate with other information systems, technology, and data communications professionals in defining infrastructure requirements and developing capital funding requests to support new systems.
Information System Implementation, Administration and Management
- Manage the department's information system applications, including all non-enterprise software employed in FM operations.
- Manage information systems projects from system acquisition to implementation and operational support.
- Act as FM Project Manager on implementation teams for new implementations, as well as enhancements and improvements to existing applications.
- Serve as the main FM contact with FM software vendors.
- Maintain a current knowledge about applicable technology, and act as researcher, consultant and advisor about this technology for members of the department.
- Act as a liaison between the University’s IT departments and FM’s computer operations. Establish and maintain ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
- Collaborate with other information systems, technology, and data communications professionals in implementing new information systems and in resolving problems both in existing and new systems.
- Periodically assess training needs for supported systems and is responsible for determining the most effective training approaches for these systems. The manager also facilitates (or provides) training and informational sessions (when appropriate) to all business owners. Together with focus groups, the manager facilitates and may conduct training on all supported systems for Facilities Management.
- Represent FM in meetings related to IT policies and procedures across the University.
- Maintain relationships with internal and external customer base to better understand their needs and address organizational goals.
System Functionality and Maintenance
- Coordinate updates to FM systems which include bug fixes and product enhancements by downloading and preparing the files for installation on the test system, reviewing the documentation, determining the impact on FM operations, and providing documentation.
- Test updates to systems. Coordinate with FM Management Analyst to document thoroughly all areas of the Business Process Analysis including meeting notes, feedback, and status tracking.
- Approve updates for installation on the production system.
- Test the installation on the production system and communicate with users.
- Present recommendations to stakeholders as directed.
- Provide program evaluation of all hardware, software and user systems applications. Identify weaknesses in the system and take action to minimize cost and operations interference.
- Provide on-going debugging, refinement, reports, and enhancements to existing systems
- Troubleshoot department computers, peripherals and software, as well as bring system problems to the attention of appropriate vendors.
- Coordinate reporting requests with EAS as needed to accomplish reporting needs
- Manage the customer relationship and satisfaction as well as adherence to service level agreements.
Management and Supervision
- Direct daily operation of FM’s computing needs including budget management and long-term planning
- Supervise, evaluate, and manage IT staff and student employees, serving as leader, mentor, coach, and trainer.
- Assign tasks, monitor progress and provide guidance.
- Develop “back-up” operating plan for critical responsibilities.